Today i was forced to call tech support again, this time for a HP netbook that simply will not boot. Instead of calling them on the phone I decided to do an online chat so I could share it with all of you. Little did I know that this man, not so cleverly disguising his name, now works for HP tech support:
I’m one hundred percent serious here, folks. Take a look at what transpired when I started with HP’s online support:
| [Tuesday, November 23, 2010 11:14 AM] — Automatically generated message: Your support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist. [Tuesday, November 23, 2010 11:14 AM] — Automatically generated message: You are now chatting with support specialist Ashtin K. [Tuesday, November 23, 2010 11:15 AM] — Ashtin K says: Hi Big Skeezy, how are you? [Tuesday, November 23, 2010 11:15 AM] — Big Skeezy says: [Tuesday, November 23, 2010 11:16 AM] — Ashtin K says: I am good, thank you for asking. [Tuesday, November 23, 2010 11:16 AM] — Big Skeezy says: That’s wonderful to hear. [Tuesday, November 23, 2010 11:17 AM] — Ashtin K says: As I understand, you are unable to login to windows, am I correct? [Tuesday, November 23, 2010 11:17 AM] — Big Skeezy says: I am unable to even boot Windows. [Tuesday, November 23, 2010 11:17 AM] — Big Skeezy says: I just get the black screen and blinking cursor no matter what I try. [Tuesday, November 23, 2010 11:18 AM] — Ashtin K says: It seems like hardware issue with the notebook and I would like to arrange mail-in repair to resolve the problem. [Tuesday, November 23, 2010 11:18 AM] — Ashtin K says: Please let me explain you about the free mail-in repair process. At this point “Ashtin” launches into a diatribe about how to both receive and send mail. I cut it out for your own sake. After that we discuss my mailing address and how the replacement process actually works. Because it is long and boring, I have removed that, too. Here’s where we picked back up:
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